Shipping Policy
We ship UPS anywhere in the contiguous U.S.; however, the US Postal Service may be used on some orders. To speed delivery, always use a street address and/or highway name or number.
We offer FREE Standard Shipping and Handling in the Contiguous US. All qualifying orders will ship with no shipping charges - there's no minimum purchase needed, and no end date. A promotion code is not required.
- For shipments going to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands, you must call Customer Service at 1-800-470-2244 to place your order. You will receive the additional shipping charge when you call.
- Overseas shipments are permitted only through an APO or FPO mailing address. To place an order shipping to an APO or FPO, please contact Customer Service at 1-800-470-2244. You will receive the additional shipping charge when you call.
Expedited shipping is available but will incur a fee depending on the type of service chosen (Next Day or 2nd Day).
- NO REFUNDS of this fee will be given for missed delivery dates as UPS has suspended their guarantee.
- A physical address must be used for expedited delivery; no P.O. Boxes are allowed.
- Expedited packages are NOT delivered on weekends.
- For expedited packages going to businesses make sure the recipient's location is open or the package will get returned to Whitley's after three delivery attempts. A postcard is left letting the recipient know they have a package. If the package is returned to us, you can either get a refund on the product, but not the shipping charge, or have it shipped back again for an extra charge.
For Holiday Shipping we highly recommend that you order early and select an early ship date.
- Whitley's will not be able to guarantee any "deliver by" dates, although we will do our best to make those dates for you! Some orders may be shipped earlier or later than your requested ship date.
Below is the number of UPS delivery days to the US states once a package leaves our warehouse in Virginia. An e-mail confirmation will be sent once it is shipped.
Please add one to two days to the below chart for processing and handling. Most orders are shipped within 1-2 business days of selected ship date.
** Expedited orders received after 2:30p.m. EST will ship the following business day from receipt of order unless you have selected a later ship date.
